Customer Service
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The Continuous Service Agreement (CSA) program is a free service. There is no cost for the landlord or the tenant.
We strive to process these requests as quickly as possible. We will notify you by email when processing is complete. Until the CSA is in effect, we encourage you to remain in contact with your tenant regarding occupancy of the property(ies) in question as it is possible that service can be interrupted.
The terms of the CSA stipulate that it will “continue in effect until canceled by either party upon five (5) days prior written notice.” There is no renewal required.
Adding and removing properties, as well as starting and stopping service, must be done online.
- Property Portal login: http://customer.gpng.com/propertyportal
Regardless of service status, to permanently remove your CSA, you must submit a written request or use Property Portal to remove it.
- Online at: http://customer.gpng.com/propertyportal
- Email to: customerservice@gpng.com
No. You are only responsible for charges when service is in your name.